Exceptional Service, Expert Support

Our high-reliability system is easy to operate and maintain. And our experienced team is there to help when you need us.
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Optimal System Performance and Reliability

Give yourself peace of mind. PPO’s customer success team works closely with our clients to ensure their system operates reliably and effectively in your facility.

 Service and support is included for the first year after you purchase your system, and PPO offers a variety of maintenance and service plans.

Service What to Expect

What You Can Expect from PPO

PPO’s Customer Success and Software teams will monitor the health and performance of your system. 

We’ll proactively watch for issues and will contact you immediately if we see something amiss. 

And we’ll provide regular software updates to keep the system running smoothly.

Benefits of PPO Support

  • Dedicated PPO Customer Support Manager
  • Automatic remote system monitoring
  • Helpline staffed by PPO experts
  • Scheduled onsite maintenance visits
  • Regular software updates
Service Benefits

Included in Your First Six Months

Maintenance and Service

  • Warranty on eligible (non-wear) system parts (one year)
  • One in-plant visit from a PPO team member, for scheduled maintenance
  • Remote system monitoring by the PPO team
  • Detection and system software upgrades as available

PPO Insights

  • Cloud set-up and model storage
  • Easy-to-use reporting of incidents and trends
  • Configurable trend reports and alerts
  • Recommendations based on PPO’s chemical analysis of your products
  • Online training modules for operations and sanitation crew
  • Regular reviews with your Customer Success Manager
Explore our onboarding process
Danielle working on PPO's Smart Imaging System in a customer plant looking at a laptop on a ladder

Looking for Help?

Contact our support team:

Email [email protected]

Telephone 1-800-937-5309

Business hours: 9am ET-5pm ET, Monday to Friday

On-call support: 7am ET to 10pm ET, 7 days a week

Please be ready to provide the serial number of your system (on the automation enclosure of your system) as well as specifics of the issue and a contact number where we can reach you.

Jamie pointing to AI enclosure of Smart Imaging System

Let's Work Together

PPO is ready to partner with you to deliver safer, higher quality food to your customers.

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