Exceptional Service and Expert Support
Our high-reliability system is easy to operate and maintain.
And our experienced team is there to help when you need us.
Optimal System Performance and Reliability
Ensuring your system runs smoothly can save both time and money. From day one, the PPO team partners with clients to guarantee optimal performance and reliability. Service and support are included for the first 6 months, with maintenance and service plans available for ongoing peace of mind.
Benefits:
- Dedicated PPO Customer Success Manager
- Remote system monitoring
- Support line staffed by PPO experts located in North America
- Scheduled regular onsite maintenance visits
- Regular software updates
Learn More About our Onboarding Process
What’s Included in Your First Six Months
Maintenance and Service
- Warranty on eligible (non-wear) system parts (one year)
- One in-plant visit from a PPO team member, for scheduled maintenance
- Remote system monitoring by the PPO team
- Detection and system software upgrades as available
PPO Insights
- Cloud set-up and model storage
- Recommendations based on PPO’s chemical analysis of your products
- Online training modules for operations and sanitation crew
- Regular reviews with your Customer Success Manager
PPO Smart Imaging System: Order Fulfillment, Installation and Acceptance
We are committed to delivering high-quality Smart Imaging Systems through an organized and collaborative approach. We work closely with our clients at every step to deliver tailored solutions that meet their unique requirements.
Key Steps in Our Process
PPO isn’t just another equipment provider—we’re your partner in keeping operations running smoothly. We answer when you call, show up when needed and see every issue through to full resolution. Our goal? Maximum uptime, minimal hassle, and a Smart Imaging System that delivers exactly what you need, every time.
Contact the Service Team
PPO is ready to partner with you to deliver safer, higher quality food to your customers